See how Ostrel answers every after hours patient call

Ostrel builds triage software for clinics across Norway, helping small teams handle patient calls without adding night shifts.

All customer stories

Ostrel

Industry: Healthcare
Location: Bergen
Employees: 120
Use case: After hours patient lines
Voices: 3

"Patients stopped waiting on hold at night. The voice sounds calm, asks the right questions and hands off to a nurse when it should."

Ostrel

Every overnight call answered within two rings

Four in ten calls resolved without a nurse

Callback bookings up 60% in the first quarter

Challenge: Ostrel's clinics missed most calls after six in the evening, and patients with simple questions ended up in emergency rooms.
Solution: Ostrel put a Flabbergasted voice on the overnight line. It answers instantly, collects symptoms and books a callback or routes urgent cases to the nurse on duty.

Answering every patient call with Ostrel

A line that never sleeps

Ostrel’s clinics are small. One nurse covers the night, and the phone used to ring out. Now a Flabbergasted voice picks up, listens and asks follow up questions the way a calm receptionist would.

Knowing when to hand off

The model was tuned on Ostrel’s own triage scripts. When a caller mentions chest pain or trouble breathing, the call goes straight to the nurse with a short summary already on screen.

What comes next

Ostrel is rolling the line out to forty more clinics this year and adding Nynorsk and Sami voices for rural regions.

See how Ostrel answers every after hours patient call

Challenge

Solution

Answering every patient call with Ostrel

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