See how Kestly resolves card issues in a single sentence

Kestly is a digital bank for freelancers in Spain and Portugal, with cards, invoicing and tax tools in one app.

Kestly

"Freezing a lost card used to take a ten minute queue. Now it takes one sentence, and customers thank the voice before they hang up."

Kestly

Average card call down from 11 minutes to 90 seconds

Support queue cut in half

Customer satisfaction on card calls at 4.8 out of 5

Challenge: Most support calls were simple card requests, yet customers waited in the same queue as complex account questions.
Solution: Kestly routed card calls to a Flabbergasted voice that verifies the caller, freezes or replaces cards and explains charges in plain language.

Card support in one sentence with Kestly

The boring calls, gone

Lost cards, declined payments and unknown charges made up most of Kestly’s call volume. A Flabbergasted voice now handles them end to end.

Secure by default

Verification runs on Kestly’s own systems. The voice only asks what it needs, never reads card numbers aloud and hands sensitive cases to a person.

What comes next

Kestly is extending the voice to invoice questions and quarterly tax reminders for its freelance customers.