See how Brinvik keeps 900 drivers in the loop by voice

Brinvik plans and tracks last mile deliveries for retailers across Scandinavia, with 900 drivers on the road every day.

All customer stories

Brinvik

Industry: Logistics
Location: Gothenburg
Employees: 340
Use case: Driver check ins
Voices: 5

"Drivers talk to it like a colleague on the radio. Our dispatchers finally get status updates without chasing anyone."

Brinvik

Dispatch calls to drivers down 70%

Delay reports arrive 25 minutes earlier on average

Zero typing required while the van is moving

Challenge: Drivers could not type updates while driving, so dispatch spent hours calling them for delivery status and delays.
Solution: Brinvik added a Flabbergasted voice to its driver app. Drivers report stops, delays and damaged parcels out loud, and the update lands in dispatch in real time.

Hands free updates for the whole fleet

Built for the road

Engine noise, wind and bad signal used to break every voice tool Brinvik tried. Flabbergasted models handle all three, and replies start before the driver finishes the sentence.

Dispatch sees it first

Every check in becomes a structured update: stop number, status and a short note. Dispatchers watch the board fill up instead of picking up the phone.

What comes next

Brinvik is adding Finnish and Danish voices and plans to let customers hear live delivery updates in the same voice.

See how Brinvik keeps 900 drivers in the loop by voice

Challenge

Solution

Hands free updates for the whole fleet

More stories

See how Ostrel answers every after hours patient call

See how Lumaro gives every learner a conversation partner

See how Kestly resolves card issues in a single sentence